As of January 16th, 2017, our customers are reporting issues with getting their Kinsa Smart Stick thermometers to properly connect after upgrading their phones to 7.0 or 7.1.1 (Nougat).
Galaxy S7 & S7 Edge users: Good news! We have a workaround that may work for Galaxy S7 and S7 Edge phones running Nougat which have intermittent problems with the stick thermometer not being recognized. In order to take a temperature, follow these steps:
- Launch app
- Connect the white extension cord to the phone
- Note the “Ready to take temperature” message at the bottom
- Plug the thermometer into the white extension cord
- Press the method for taking your temp (oral, underarm, etc.)
You should now be able to take a temperature successfully. Note that at times, if the above does not work, attaching the black setup adapter to the white extension cord + stick fixes the problem. If you follow these steps and still have an issue, we want to know. Please email us at www.kinsahealth.com/contactus right away!
Nexus 5X users, we have an update you'll be happy to hear! If your device has Nougat 7.1.2, setup will work. However, note that the volume on the phone must be raised to 100% in order for the setup to work. We are working on a version of the app that will automate this process, so you won't have to worry it. We will update this article once that version of the app is released.