We developed and tested our thermometers for maximum accuracy around typical human body temperatures ranges:
- Between 95 ℉ and 107.6 ℉
- Between 35 ℃ and 42 ℃
If you notice or suspect inaccurate readings from your Smart Ear, follow these steps to fix the issue:
- Ensure your ear is clear of excessive earwax and debris. Do not use a cotton swab as this can damage your ear. For tips on how to best clean the ear safely, please follow this guide from the Mayo Clinic.
- Make sure the tip of the Smart Ear thermometer is clean. First, remove the cap. Using a cotton swab with alcohol, gently circle it around the inner sensor area at the tip of the Smart Ear. Be sure to clean the inner flat surface of the sensor - not just the rim (see picture below).
- To ensure an accurate temperature reading for children 1 year or older, and adults, gently tug the ear straight up and back, then snugly insert the tip into the ear canal and press the large button. Per the U.S. Mayo Clinic, digital ear thermometers aren't recommended for newborns.
- Remove the batteries for one minute and then reinsert them. This will allow the Smart Ear’s internal components to reset which can fix accuracy issues.
- Lastly, perform a factory reset your Smart Ear by holding down the large power button and the small button on the left side for about ten seconds. Let it power all the way off before you pair and take a new reading.
If you still have issues after following these steps, please reach out to our Customer Happiness team right away at www.kinsahealth.com/help. Thanks!