How do I contact Kinsa for help?

If you weren't able to find an answer to your question in our Help Center articles, we'd be more than happy to help you directly.

To answer your questions as quickly as possible, please don't contact us through several methods to report the same issue. Use one of the methods listed below to get in touch.

Business hours are Monday to Friday, 8 AM to 11 PM Eastern / 5 AM to 8 PM Pacific, with limited support during weekends and holidays.


Visit to email our Customer Happiness Team.



You can write to us through Facebook Messenger here: Kinsa via Facebook Messenger


You can tweet and direct message us at @Kinsa_Support


Why no phone number?

In our experience, handling customer support over the phone was frustrating for our customers. Wait times were longer, troubleshooting steps were more difficult to follow, and since our customers tended to use the Kinsa app on the same phone they were calling from, this would lead to lots of switching back and forth.

With text based support, we can respond much faster and send written steps, photos and video which our customers can follow in their own time. This means we can also receive photos and videos so we can better understand what's going on and see exactly what you're seeing, compared to verbal descriptions which can be troublesome to interpret over the phone.

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