If you weren't able to find an answer to your question in our Help Center articles, we'd be more than happy to help you directly.
To answer your questions as quickly as possible and to keep response times short for everyone, please don't contact us through several methods to report the same issue. Use one of the methods listed below to get in touch.
Business hours are Monday to Friday, 8 AM to 11 PM Eastern / 5 AM to 8 PM Pacific, with limited support during weekends and holidays.
Visit KinsaHealth.com/ContactUs to email our Customer Happiness Team.
You can write to us through Facebook Messenger here: Kinsa via Facebook Messenger
You can tweet and direct message us at @Kinsa_Support
You can text us at (415) 236-4811. This number does not accept phone calls.
Why no phone number?
In our experience, handling customer support over the phone was frustrating for our customers. Wait times were longer, troubleshooting steps were more difficult to follow, and since customers tended to use the Kinsa app on the same phone they were calling from, this led to lots of switching back and forth.
With text based support, we can respond much faster. We can also send written steps, photos and video which our customers can follow in their own time. On top of that, we can also receive photos and videos so we can understand and fix any problems much quicker. This is much better than using verbal descriptions which can be tricky and difficult to interpret over the phone.