The latest iOS 11 update has brought up an unusual issue which can prevent some users from connecting their Kinsa Smart Ear thermometer to an iPhone running iOS 11.
We're aware of this problem and we're so sorry for the hassle it's causing. Our engineers are working on updating the Kinsa app with a fix as quickly as possible. In the meantime, there is a very easy, quick-fix which will sort out this problem and allow proper setup of the Kinsa Smart Ear.
iOS 11 handles Location Permissions very differently from iOS 10 which is what has caused this bug. The problem is triggered when the Kinsa app asks how often it can use location data, and tapping "Only While Using the App". Tapping this button will temporarily stop you from setting up your Kinsa Smart Ear.
But don't worry! To fix the problem and get your Kinsa Smart Ear up and running, follow these steps:
- Open the Settings app on your iPhone
- Scroll down and tap "Privacy"
- Tap "Location Services"
- Scroll to find "Kinsa" and tap on it.
- Tap "Always"
- Tap the home button to exit, and then go back into the Kinsa app.
You will now be able to set up your Kinsa Smart Ear as normal.
These location permissions are only required to set up your Kinsa for the first time so that your Smart Ear can send temperature readings to your iPhone.
If you prefer, you can toggle your privacy setting back to "While Using The App" after you have setup your Kinsa. Again, this will be permanently fixed with an upcoming update to the Kinsa app.
If you still have problems with connecting to your Smart Ear from your iPhone after carrying out the steps above, please reach out to us directly at KinsaHealth.com/ContactUs and our Customer Happiness Team will do whatever it takes to fix this for you.