How can I return my order for a refund?

 

Orders from our website have a 30-day, money-back guarantee. That means if you return the Kinsa you bought directly from us within 30 days from the original date of purchase, we will refund the purchase price of the product.

Since our orders ship for free, we cannot refund any shipping or postage costs from sending the Kinsa to you and we do not refund shipping costs for sending the Kinsa back.

 

How to return an unopened Kinsa order

If you’d like to return your unopened and unused Kinsa order for a refund, follow the steps below:

  • Contact your shipper of choice (note Kinsa is not responsible for lost shipments)
  • Ship your Kinsa item(s) to the following address:

DCL Logistics
c/o Kinsa Inc
6825 Enterprise Dr
Louisville, KY 40214
(510) 651-5100

  • Upon receipt and verification, we will issue a refund for your order! Please allow up to 7 business days after delivery to our facility for the refund to appear on your account.

 

How to return an opened or used Kinsa thermometer

To return an opened or used thermometer, please contact our Customer Happiness team and we'll be happy to take care of you: kinsa.help/ContactUs

 

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