Troubleshooting: Connecting the Smart Ear to your iPhone

Having trouble connecting to your Smart Ear? Don’t worry! These simple steps will get you back on track.

IMPORTANT:  If you're installing Kinsa on a new phone and still have access to your old phone, see this article first. 

 

1. Get the latest Kinsa app

If you were already using the Smart Ear, but then it stopped connecting, make sure you have the latest Kinsa app by visiting this website on your iPhone: bit.ly/kinsaforiphone

If you see an UPDATE button, tap it. If you see an OPEN button, you've got the latest version already.

2. Restart your iPhone 

(For guidance on how to do this, please follow this guide from Apple Support)

3.  Put the phone into Airplane Mode

4.  Remove your Smart Ear from the Kinsa app

  1. Open the app
  2. Click "More" in the bottom right
  3. Tap "Smart Ear" at the top
  4. Tap "Forget Thermometer"

5. Force Quit the app

(For guidance on how to do this, please follow this guide from Apple Support)

6.  Reset the Smart Ear

  1. Hold down the small white Bluetooth button on the left side of the Smart Ear.
  2. Hold down the large round button located above the LCD screen. 
  3. Keep holding down both buttons for 5 to 7 seconds until the screen blinks off and on, beeps, and then shows a flashing Bluetooth icon, which looks like this:  

7.  Turn airplane mode off

8.  Remove your Smart Ear from your iPhone

  1. Open the Settings app, then tap "Bluetooth".
  2. If your Bluetooth is off, tap the switch to turn it back on.
  3. Under "MY DEVICES", look for a name starting with "KS_" (or in some instances "AViTA")
  4. Tap the corresponding button. 
  5. Tap “Forget This Device”, then “Forget Device”.

9. Reconnect your Smart Ear

  1. Open the Kinsa app, and tap "More" in the bottom right.
  2. Tap "Add New".
  3. If the Kinsa thermometer has turned itself off by now, press the round button to turn it back on again.
  4. Back in the Kinsa app, tap the right "Set Up Now" button for your Kinsa thermometer.
  5. On the "Kinsa Thermometer Found” alert, tap "Connect".
  6. On the "Temperature Sync" screen, tap the green "Enable Location Services" button.
  7. At the next “Bluetooth Pairing Request” alert, tap “Pair”.

That’s it! You’re ready to take a temperature reading with your Kinsa Smart Ear. 

If the problem persists, reach out to us at kinsahealth.com/contactus and we’ll sort it out for you! 

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