Fixing the connection between your Smart Ear and iPhone

Is your Smart Ear not properly sending readings to your iPhone? Don’t worry! 

The Kinsa Smart Ear can get confused if attempts are made to pair it with more than one phone, or if there’s a Bluetooth glitch on the phone itself. These steps will get your Smart Ear back on track.

 

1. Update to the latest version of the new Kinsa app.

If possible, don't use the Smart Stick app anymore since this app is being phased out.

 

2. Make sure the Kinsa app has been given access to your iPhone's Bluetooth settings:

•  Open your iPhone's Settings app

•  Wait a few seconds, then scroll down to find Kinsa and tap it

•  On the next screen, make sure Bluetooth is switched on.

 

3. Restart your iPhone  (This is different from turning your iPhone's display off and on. Learn more)

 

4. Turn on Airplane Mode. Learn more

 

5. Remove your Kinsa Smart Ear from the Kinsa app

•  Open the Kinsa app

•  Tap the  ⚙︎ Settings gear button in the top right corner

•  Under Thermometers, tap Smart Ear

•  Tap Forget Thermometer

 

 6. Force close the Kinsa app. If you're not sure how, follow this guide.

 

 7. Reset your Kinsa Smart Ear thermometer

The reset steps are different depending on whether or not your Kinsa has a side button:

  • If your Kinsa has a side button and a large round button on top, hold down both buttons for about 10 seconds. When you see the Bluetooth symbol flashing on the display, wait for your Kinsa to power off by itself, then push the round button to power on and complete the reset.
  • If your Kinsa has no side button and just one large round button on top, remove the batteries, wait 10 seconds, then put the batteries back in.

 

8. Turn off Airplane Mode. Learn more

 

9. Remove your Smart Ear from your iPhone.

•  Open your iPhone's Settings app, then select Bluetooth.

•  Turn the Bluetooth switch on (if it isn’t already).

•  On this same screen under My Devices, look for a name starting with KS_ or AViTA and tap the button next to it. 

•  Tap Forget This Device, then tap Forget Device.

 

 10. Connect your Smart Ear with your iPhone.

•  Open the Kinsa app

•  Tap the  ⚙︎ Settings gear button in the top right corner

•  Under Thermometers, tap Add New Thermometer

•  Follow the on-screen instructions. For best results, choose these options:

◦  Tap Enable Location Services

Note: We take your privacy very seriously so you don't have to share your location information with the Kinsa app if you don’t want to. But the connection between your iPhone and Kinsa thermometer may not work as well.

◦  Then tap Allow to give Kinsa access to location information so the Kinsa app can detect when the thermometer is nearby.

◦  Select Turn on Notifications

◦  Choose Allow so the Kinsa app can send you notifications when it receives temperature readings from your Kinsa thermometer 

•  If your Smart Ear has turned off, press the round button to turn it back on

•  On the Kinsa Thermometer Found alert, tap Connect

•  On the Bluetooth Pairing Request alert, tap Pair

You’re all set! Your Smart Ear should now send readings to your iPhone without any issues.

If there’s still an issue, let us know you’ve tried these steps at kinsahealth.com/ContactUs and we’ll take care of you.

23 out of 76 found this helpful