If after adding the fresh batteries to your new Kinsa Smart Ear:
- It won't turn on OR
- It turns on but doesn't stay on
Please try the following:
- Remove the batteries.
- Clean the battery cavity with a cotton swab
- Put the batteries back in.
- If that doesn’t work, replace the batteries with new ones to see if the issue is with the batteries or the Smart Ear itself.
If these steps don’t resolve the issue, please contact us and attach a picture of the battery compartment so we can see what you're seeing and take care of this for you.