If after adding the batteries to your new Kinsa Smart Ear:
- It will not turn on
- It turns on but does not stay on
…please try the following:
- Remove the batteries.
- Clean the battery cavity with a cotton swab
- Put the batteries back in.
- If that doesn’t work, replace the batteries with new ones to see if the issue is with the batteries or the device.
If these steps don’t resolve the issue, please contact us and attach a picture of the battery cavity so we can see what you're seeing.