Troubleshooting: Connecting the Smart Ear to your Android phone

If you are having trouble connecting your Kinsa Smart Ear, don’t worry!  There are just a few simple steps to getting you on track.

IMPORTANT: If your phone is running Android 7.0 or later and pairing the Kinsa Smart Ear keeps failing, go to the phone’s Settings and turn off Bluetooth. Power off the phone and then power it back on. Turn on Bluetooth and try pairing the Ear with the Kinsa app once more. For a running thread on this issue see Google’s forum post here.

Get latest version of the Kinsa app (new customers skip this step):

If you were using the Kinsa Ear but it stopped connecting, on your Android device go to the Google Play app store and tap “Menu > My Apps & Games”. See if there is an update for the Kinsa app.  If so, update the app.

Remove the Kinsa Bluetooth device from your phone:

  1. On your Phone, open Settings > Bluetooth (must be on). 
  2. Under Paired devices look for KS_ If it appears, tap on the gear icon next to it and select “Unpair”.
  3. Press the Home button to exit settings.

Reset the thermometer:

  1. Press and hold the small white Bluetooth button which is on the left side of the Ear thermometer.
  2. Next press and hold the large round power button located above the LCD screen.
  3. Keep holding both buttons down for 5-7 seconds until the screen resets. The screen should start flashing, beep, and then display the Bluetooth icon at the top.

Now you’re ready to pair! 

  1. Open the Kinsa app.
  2. Open the menu on the top left.
  3. Tap “Set up Thermometer”.
  4. Tap the appropriate “SET UP NOW” option (Elmo or Standard Ear).
  5. If the Kinsa turned off, press the power button to turn it on. If the Ear is on but the Bluetooth icon has disappeared, hold down the white Bluetooth button until the Bluetooth icon appears again.
  6. Tap “PAIR DEVICE”. Note that for some Android devices, the pairing request dialog may appear in the Notification bar at the top of the screen.

Unless the PIN message below appeared, that’s it! Now you’re ready to take a temperature reading with your Kinsa Ear.

PIN Message: Some Android users may report seeing an “Incorrect pin or pass key” message preventing further set up. Certain android phones have a security feature named "Smart Lock” which prompts a PIN or pass key in order to complete set up of Bluetooth devices. The prompt can present itself in various ways, depending on phone type. Sometimes the prompt is in the Notifications bar at the top of the screen, it’s an audible alert, or it’s a dialog box on the screen. Each user should research how Smart Lock works on their individual device, including finding out what your PIN or pass key is for your device, for it may vary across device types.

Pairing issues can sometimes be related to receiving a pair prompt by Smart Lock, while not being aware such a prompt was received. It may be possible to adjust the Smart Lock settings to either not require a PIN for Kinsa, or disable it entirely. There are a number of tutorials and support articles about how to manage Smart Lock, so you can choose your favorite.

If you’re still having trouble, we’re always ready to help. Just reach out to us by Submitting This Form and we’ll be happy to sort this out for you!

1 out of 15 found this helpful