If you are seeing this message, it means that your smartphone unfortunately is not one that works with the Kinsa Smart Stick. Some Android phones include hardware components meant to improve audio quality. It's great for music, but not good for communicating accurate temperatures. Since we have a known compatibility list, we do our best to alert users when their device is incompatible.
Even with an incompatible device, you can still take advantage of the FLUency program. Use a traditional thermometer to take temperatures, but check in on your school group to track symptoms and see what's going around. We apologize that we are not able to send you a thermometer, and would be happy to answer any more questions at kinsahealth.com/help.