How to change your child's grade

When signing up for a free Kinsa smart thermometer through your child's school, you'll need to enter the name and grade for each of your children who attend that school.

But if there's a mistake and the wrong grade was entered, don't worry we've got you covered! You can leave and rejoin your school's group to fix it. Follow the right steps for your iPhone or Android phone below to set the correct grade:

For iPhone

  1. Update to the latest version of the Kinsa app (visit kinsa.help/iPhone)
  2. Open the Kinsa app, and tap Schools at the bottom of the screen
  3. Tap the people icon in the top right of the screen
  4. Tap "Leave School" in the popup menu at the bottom of the screen
  5. You may see an error message saying "Could not retrieve group health data". That's okay, just tap "Dismiss".
  6. Force Quit the Kinsa app (If you're not sure how, follow kinsa.help/HowToForceQuit)
  7. Repeat Step 2. You should see a box with a red apple titled "Join Your School Group"
  8. Tap "Join Your School Group"
  9. Use the search boxes to find your child's school, then tap it.
  10. Tap "I'm a parent or guardian"
  11. Enter your email address then tap "Next"
  12. Re-enter your child's name, birthday and the correct grade. When finished, tap "Next"

And that's it! Your child is now re-enrolled in your school's health program with the correct grade.

 

For Android

  1. Update to the latest version of the Kinsa app (Go to kinsa.help/Android)
  2. Open the Kinsa app
  3. Tap the ≡ Menu button in the top left corner
  4. Tap on your school, which will be in the left menu about halfway down the screen
  5. Tap the  ⚙️Gear icon in the top right corner
  6. Tap the "LEAVE SCHOOL" button
  7. In the next popup, tap "YES"
  8. After a few seconds, you'll see a new screen with "Join School" at the top of the screen
  9. Tap "Join and Get Thermometer" near the middle of the screen
  10. Enter your school name and location to find your child's school
  11. When you see your child's school in the search results, tap on it.
  12. Tap "I'm a parent or guardian"
  13. Enter your email address and tap "Next"
  14. On the "Register Students" screen, re-enter your child's name, birthday and the correct grade level, then tap "Next".

And that's all folks! Your child has now rejoined their school with the correct grade.

 

If you have any other questions, let us know at kinsa.help/ContactUs

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