Why can't my Android phone find my QuickCare?

The Android operating system requires two things to connect with any Bluetooth Low Energy (BLE) device, including the Kinsa QuickCare wireless smart thermometer:

  1. Bluetooth must be turned on
  2. Location permissions must be granted

These two requirements come from the Android operating system, not from Kinsa.

For more detail, here’s the relevant section of the official Android documentation for app developers:

"In order to use Bluetooth features in your application, you must declare two permissions. The first of these is BLUETOOTH. You need this permission to perform any Bluetooth communication, such as requesting a connection, accepting a connection, and transferring data.

The other permission that you must declare is ACCESS_FINE_LOCATION. Your app needs this permission because a Bluetooth scan can be used to gather information about the location of the user. This information may come from the user's own devices, as well as Bluetooth beacons in use at locations such as shops and transit facilities."

If either Bluetooth or Location permissions are denied, your Android phone won't connect with your Kinsa QuickCare.

If location permissions were already denied and you want to go back and grant those permissions to enable your phone to connect with your Kinsa QuickCare, follow the steps below.

Note: Each Android phone manufacturer uses a slightly different menu. We've tried our best to provide instructions that will work with as many phones as possible, but you may need to find instructions for your particular phone.

  1. Open your phone's Settings app.
  2. Find and select Apps or Applications.
  3. If you don't see a list of all your apps, select your closest match to App Info, Application Manager or Manage Applications.
  4. Find and select Kinsa.
  5. Tap on Permissions.
  6. Turn on the switch next to Location.
  7. Open the Kinsa app and setup your QuickCare.

 

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