Why won't my QuickCare thermometer turn on?

If you've taken readings with your Kinsa QuickCare thermometer and have those readings appear in your Kinsa app but now the thermometer won't turn on anymore, a failed firmware update may be the problem.

This can be fixed right away through the Kinsa app by following these steps:

  1. Open your Kinsa app
  2. Tap the  ⚙️Settings gear in the top right corner
  3. Tap QuickCare
  4. Tap Thermometer Recovery
  5. Follow the on-screen instructions

If you don't see a Thermometer Recovery option in the Kinsa app, that rules out a failed firmware update and so the problem may be a dud battery instead. This is rare, but it does happen occasionally. In that case, all that is needed is a new battery.

The Kinsa QuickCare takes one CR 2032 coin cell battery. They're available at practically all pharmacies, most grocery stores, and of course online too. They're usually around $5 for a pack of five batteries, and you can find our direct links to the right batteries from reputable stores here: kinsa.help/QuickCareBattery 

But if neither the Thermometer Recovery process nor a new battery solves the problem, please contact our Customer Happiness team so we can take care of this for you: kinsa.help/ContactUs



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