Fix a broken connection with your Android device

If the Kinsa app on your Android phone isn't receiving readings from your QuickCare thermometer, don’t worry! This guide will fix that for you.

Before we begin, let's first check:

  • During setup, did you deny a request for your location? 
    • If so, follow this guide first. Without location data, your Android device can't connect with your thermometer. 
  • Have you restarted your Android device?
    • The old turn-it-off-and-on-again trick is still remarkably good at fixing Bluetooth glitches.
  • Was the thermometer connected with any other devices?
    • Kinsa thermometers can only connect to one device at a time. Before making a new connection, old connections should first be removed from the ⚙️ Settings inside the Kinsa app on other devices.
  • Do you still have the older Kinsa Smart Stick app on any device? 
    • If you have the older app on any device, you’ll need to remove the QuickCare thermometer from within that app (you don't have to delete the app itself) to avoid any interference with the newer “Kinsa” app on your own device.

If you made any changes after these checks, the connection might be fixed already. To test, open the Kinsa app first, then take a new thermometer reading. If the reading appears in the app, you’re all set! 

But if the reading doesn’t appear, follow these steps:

  1. If the thermometer is on, hold down the button until it turns off.
  2. Check and update your Android version. More details
  3. Check if your phone has the latest version of the Kinsa app installed.
    • Open your phone’s web browser (usually the Chrome app) and go to this website: getKinsa.app. This will take you straight to the Kinsa app in the Google Play Store.
    • If you see an UPDATE button, tap it, wait for the update to complete, then go to Step 4.
    • If you see an OPEN button, go to Step 4.
  4. Force the Kinsa app to close. More details
  5. Turn on Bluetooth. More details
  6. Open the Kinsa app
  7. Tap  ⚙️Settings
  8. Tap QuickCare  (If you don’t see “QuickCare” anywhere, skip to Step 11)
  9. Tap Forget Thermometer
  10. Tap OK
  11. Tap ⨁ Add New Thermometer
  12. Push the button on your Kinsa QuickCare thermometer to turn it on.
  13. A pop-up menu will appear within 10 seconds. When it does, tap Connect

You’re done! The connection between the thermometer and the app has now been fixed. Test again by opening the Kinsa app first, then take a new thermometer reading.

But if your Android device still isn’t receiving readings from your QuickCare thermometer, we're sorry and here to make it right. Please tell our Customer Happiness team that you’ve already followed this Android-to-QuickCare troubleshooting guide and we’ll take care of the rest!

1 out of 1 found this helpful