How to fix an "Uh-oh! Session timed out" error

Reading this in the Kinsa app? To follow this guide more easily, open this website on another browser or device: kinsa.help/TimedOut

If you are unable to open the Kinsa app and are getting an error message saying “Uh-oh Session timed out”, please try the following to resolve the issue:

  1. If you are connected to a WiFi network, try turning off the WiFi connection so you are using your phone's cellular data plan. Poor WiFi connections can cause this error message.
  2. If you are using your phone's cellular data plan, try connecting to a good WiFi connection. If you are experiencing poor service from your cell service provider this can also cause the error message. 
  3. Is your phone connected to a VPN? Please try turning off the VPN connection to see if this helps. The Kinsa app can work through a VPN, but sometimes a VPN can slow the connection down so much that it causes this time out error.
  4. If none of the above help, please try restarting your phone.

If none of these steps help you to open the Kinsa app please contact us by clicking the “Get Help” button in the bottom right of this page and let us know you have already followed the steps in this guide. 

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