In all the excitement of unboxing your brand new Kinsa smart thermometer it can be easy to overlook the 98.6°F sticker on the face of the thermometer. Please make sure to peel that sticker right off the display before taking a temperature.
But if you're seeing nothing but 98.6°F readings come through in your app, you may be going through the process of adding temperature readings manually by mistake (which always start from 98.6°F) instead of connecting your Kinsa thermometer to your Kinsa app.
To fix this, open your Kinsa app > ⚙️ Settings > ⨁ Add New Thermometer > Follow the on-screen instructions to connect your Kinsa thermometer to your Kinsa app. Once this connection is complete, any new temperature readings will appear correctly in your Kinsa app automatically.
If you have any more questions, use the Get Help button in the bottom right of this screen to contact our Customer Happiness team.