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Troubleshooting Quick Links

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Andrew
August 27, 2020 22:00

Troubleshooting Steps 

Before issuing a refund or replacement, we’ll ask you to try a brief set of troubleshooting steps that tend to solve 99% of technical issues.

 

First Time Setup

How to set up your Kinsa thermometer for the first time

 

QuickCare

Fix an "Err" message on your QuickCare thermometer

Fix a broken connection between your QuickCare and iPhone 

Fix a broken connection between your QuickCare and Android phone

How to fix your QuickCare thermometer if it won't take a reading

How to take accurate readings with your QuickCare

 

Smart Ear

Fix an "Err" message on your Smart Ear thermometer

How to fix an L or LO error

Fix a broken connection between your Smart Ear and iPhone

Fix a broken connection between your Smart Ear and Android phone

How to fix your Smart Ear thermometer if it will not take a reading

How to take accurate readings with your Smart Ear

 

Kinsa app

What should I do about a "Hardware error" in-app message?

How to fix the "Kinsa Service Unreachable" Error

How to fix an "Uh-oh! Session timed out" error

 

 

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Articles in this section

  • Troubleshooting Quick Links
  • How do I set up my Kinsa for the first time?
  • How to use a Kinsa thermometer with multiple devices

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