Before issuing a refund or replacement, we’ll ask you to try a brief set of troubleshooting steps that tend to solve 99% of technical issues.
First Time Setup
How to set up your Kinsa thermometer for the first time
QuickCare
Fix an "Err" message on your QuickCare thermometer
Fix a broken connection between your QuickCare and iPhone
Fix a broken connection between your QuickCare and Android phone
How to fix your QuickCare thermometer if it won't take a reading
How to take accurate readings with your QuickCare
Smart Ear
Fix an "Err" message on your Smart Ear thermometer
Fix a broken connection between your Smart Ear and iPhone
Fix a broken connection between your Smart Ear and Android phone
How to fix your Smart Ear thermometer if it will not take a reading
How to take accurate readings with your Smart Ear
Kinsa app
What should I do about a "Hardware error" in-app message?
How to fix the "Kinsa Service Unreachable" Error
How to fix an "Uh-oh! Session timed out" error