Sending free thermometers directly to the hundreds of thousands of families in the FLUency School Health Program would be incredibly expensive. To ensure we can support as many families and schools as possible, Kinsa tries to spend less money on shipping so we can spend more money on giving away free thermometers to schools.
This is why Kinsa cannot send your free thermometer directly to your home. Instead, Kinsa sends bulk shipments of thermometers to schools, which then give them out to students to bring home.
However, if your first free thermometer stops working due to a fault or some other glitch, we will gladly send a brand new replacement thermometer directly to your home for free.
To receive a free replacement thermometer, we will ask for a photo of your first thermometer and run through some troubleshooting with you, like replacing the battery, which may fix the problem for you.
In the rare event that your thermometer does break, please don't throw it out. If you throw out your broken thermometer, Kinsa will not be able to replace it for free and we'll only be able to offer you a discount on a new thermometer.