I broke my first free thermometer. Can I get another?

Families in the FLUency School Health program can only get one free smart thermometer.

If the first thermometer is broken accidentally, we're so sorry! But unfortunately, we can't send a second thermometer for free. But we can offer you a discount on a second thermometer so that you won't have to pay full price for a replacement.

Alternatively, the Kinsa app can actually be used with any thermometer you may have already. Instead of receiving the readings automatically, you can enter them into the app manually by:

  1. Open the Kinsa app
  2. Go into the profile for the person whose temperature you're taking
  3. Tap the big plus button ⨁ in the bottom right corner
  4. Tap TEMPERATURE
  5. Tap ENTER MANUAL TEMPERATURE
  6. Drag the blue dot left or right to select the right temperature, then tap SAVE.

But if the thermometer failed on its own, say because of a hardware fault or some other glitch, we will send a free replacement thermometer. In that case, please take photos of the thermometer's fault and use the pink speech bubble button in the bottom right of this screen to contact Kinsa and request a replacement. Heads up: we may ask you to do some basic troubleshooting, like replacing the battery, before sending a second thermometer.