Customers must complete troubleshooting with a Customer Happiness Champion before a replacement or refund can be processed. If troubleshooting does not resolve the issue Kinsa will provide the customer with a new replacement thermometer at no cost to the customer, or issue a refund, when the thermometer is purchased through our site. Before issuing a replacement or refund, a product must be deemed defective. The customer is responsible for providing proof of purchase and proof the product is defective.
Please note, Kinsa can only accept thermometer returns purchased through our website. If you purchased your thermometer from Amazon please contact Amazon to complete your return or refund.
Unfortunately, we cannot, under any circumstances, issue replacements or refunds for buyer’s remorse, or because the product was not what you expected.